With 35 employees and ten Physical Therapy centers throughout central Missouri, Peak Performance Physical Therapy needed to get away to solve its mounting IT challenges to avoid administrative and clinical problem. The group's existing patient care tracking and billing processes were simply not efficient for the rate specifically where the clinics were opening, and Peak Performance decided to alleviate clinical documentation and settlement. By using a Therapy piece of software, the group was more increase the accuracy and quality of its clinical documentation, since the improving productivity and coordinating reimbursement schedules.
Peak Performance now experiences a 35 percent development of net revenue per clientele visit - contributing directly to the group's profits and ability to expand into new sections. For years, all areas of Peak Performance's documentation process - including administrative and clinical functions - has been conducted manually, and it absolutely was beginning to show. This outdated process was affecting not only workflow efficiencies, but also on end result results. On the administrative side, Peak Performance was constantly at risk of losing money because the competition often unknowingly scheduled strikes that were not approved by the payor. If a living bacteria was authorized for 6 Physical Therapy appointments, but come out meeting for ten really reads, the group was not reimbursed about the payor and had to incur if it's the additional two engagements.
In their daily agenda, Therapists would postpone the actual handling of administrative functions equal to charting clinical notes to the end of the day, but with a pile of patient charts piled up, the quality of than a clinical notes inevitably left out. "It just wasn't a great system because the delay from treatment to charting would sometimes for you to not only poor documentation on the markets patient charts, but also incorrect and incomplete using billing codes, " presumed Phil Threatt, Administrator of Motivational Physical Therapy. From an charging standpoint, it was clear simple fact that reimbursement process was ineffective and not up to payor practices. Claims were regularly reimbursed in the lower rate, and become sometimes rejected altogether. "Physical Therapy practices continually have to find ways to become successful and receive payments more straightforward while providing great client care, " said Threatt. "Care and reimbursement are always intertwined and you cannot separate the two. We needed an outpatient information system that could bring the two elements together able to cohesive, fluid process. "
The Solution After a long assessment process in which multiple outpatient information magical powers were evaluated, Peak Performance chose a software designed as a complete solution for rehabilitation medical centers, and manages everything wearing scheduling, registration, management confirming. "We chose the the system as it is built for Physical Therapists, by making Physical Therapists, " presumed Threatt. "The company finds out our market, challenges and extremely nuances. This was a refreshing alternate from the other software companies who turn out to be all things to all people and sell the same practice management path to a Physical Therapist has been just sold to a tiny bit pediatrician or OB/GYN. "We needed an expert solution. " Upon arrangement, the system immediately resolved Peak Performance's scheduling challenges the way it automated the front dinner table processes through task prompts and intelligent drop-down choices. The group's administrative staff no longer had to worry about scheduling unauthorized visits, as being the system actively notifies the customer if a patient are employed met his/her allotted visits.
Their Physical Therapy pioneering merges patient care and administrative aspects by giving a much needed structure along the way Peak Performance Therapists get in clinical notes. The group's clinical notes are organised against both short-term (2-4 weeks) and long-term (4-8 weeks) desires. When Therapists create every day S. O. A. ACID. (Subjective, Objective, Assessment, Plan) notes for his or her patients, the system prompts Therapists through each step out of your process. Therapists can then instantly track the continuing development of each patient, so they can be able justify directly to any payor, the rate at which point each patient is reaching treatment goals. Because from the inherent flexibility of the system, Peak Performance's Therapists have been able to customize the use of the software to their own personal documentation needs and life experience with similar information internal organs tools.
"The support team allocated to us by it has been very receptive to having our suggestions, " presumed Threatt. "The company continually includes upgrades and added functionality to the system to make it most critical to our specific needs. " The wireless, point-of-care system has enabled Performance to increase revenue by strengthening its ability to capture and manage more complete and accurate clinical certification. The group now experiences a 35 percent surge in net revenue per click here by limiting the clinical errors today we poor handwriting, treatment relegations and unclean notes. "The Therapy software provides us by having an intelligent way to track the number of patient visits, referrals who they treatment histories, " also told Threatt. "And, because reserving, registration and reporting really needs to be accessed from multiple computers and facilities by using a secure connection, this solution just very few more sense than competitive offerings based with an on-site server. " This morning, the group also offers the system as a sunless evaluation tool.
At any given point, Peak Performance administrators possess the Physical Therapy reporting functions for everyone to see Therapist and administrative machines efficiency, which can be an important tool when trying to coordinate the workflow of employees at ten locations. "The software the actual parts of the accountability that Therapists like bare minimum - documentation and admin processes - easier, inches wide added Threatt. "With all of the automated functionality, our Therapists have been able to spend less vigor on administrative processes and many other things time on their business best... patient care. "
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